Refund and Returns Policy

Effective Date: 15-02-2026

At I-STORE SUCCESS PTY LIMITED, we aim to ensure customer satisfaction.

1. Return Eligibility

You may return a product if:

• Request is made within 14 days of purchase
• Item is unused and in original condition
• Item is in original packaging

2. Non-Returnable Items

• Used or damaged items
• Items not in original packaging
• Clearance or final sale items

3. Refunds

Refunds will be issued if:

• Item is defective or damaged
• Wrong item delivered

Refund will be processed after inspection.

4. Non-Refundable Charges

• Shipping costs
• Duties and taxes

5. Return Shipping

• Customer is responsible for return shipping costs
• We recommend using tracked shipping

6. Processing Time

• Inspection: 3–5 days
• Refund: 7–14 business days

7. Order Issues

If your item arrives damaged, contact us within 48 hours of delivery.

8. Contact

Email: sales@istoresuccess.com.au
Phone: +61 480 810 341